Customer Service Specialist

Overview

At PGA TOUR Superstore we are looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As the leading specialty golf retailer and one of the fastest growing specialty retailers, we proudly offer a competitive pay package as you pursue a lasting golf or tennis career.

The Customer Service Specialist is an essential role within our growing eCommerce team. Our specialists use creative, ‘out of the box’ thinking to exceed customers’ expectations and resolve their needs. You will answer incoming calls from external and internal customers to facilitate orders, answer inquiries, handle complaints, troubleshoot problems, create cases and incidents, and provide information.

• Receive inbound phone calls in a professional and courteous manner; handle or appropriately escalates issues.
• Respond to emails or place outbound calls as needed to assist with customer issues.
• Research customer questions via multiple systems.
• Guide callers through troubleshooting, navigating the company eCommerce site, or answering golf‑related inquiries.
• Collaborate with other Customer Service Specialists and communicate with other business partners.
• Identify more effective and efficient processes and procedures.
• Serve as the special order liaison between vendor and customer.

• High School Diploma or GED.
• Minimum 1 year of call center or relevant customer service experience.
• Savvy at multitasking while using technology and simultaneously handling calls.
• Knowledge of the golf and tennis industry, a plus.
• Call Center experience, highly preferred.
  
  Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus.
• Must be able to stand or sit for extended periods of time.
• Strategic problem solver who is resolution driven.
• Strong listening and interpersonal skills with the ability to convey compassion and care verbally or written.
• Knack for managing multiple priorities and resolving unique customer situations.
• Quick thinker with the ability to solve problems.
• Working in a fast‑pace, high performing, collaborative environment.
• Strong attention to detail and problem‑solving skills.
• Ability to adapt to change.
• Availability to work varied shifts inclusive of evenings, weekends, and holidays.

Put People First, Innovate Continuously, Lead by Example, Listen and Respond, Include Everyone, Give Back to Others.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.

Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.