Customer Relations Specialist; Part-time

Customer Relations Specialist (Part-time) (Administrative) We Need Your Next-Level Service Mindset at the Best in Pests

As part of the Orkin team, you'll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Your role as a Customer Service Specialist gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.

Ready to start a career with staying power? Apply now!

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests.

You will …

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguard customer privacy and other proprietary information.

• Competitive earnings beginning at $18 to $25 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays and sick leave.
• Employee discounts, tuition reimbursement and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• You are interested in an opportunity with career potential in a reliable, recession‑resistant industry.
• You have a service‑oriented mindset that leads you to build loyalty and trust with customers.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You want to keep learning, improving and developing as a leader.
• You want to join a company that supports the community.
• You want a career with a purpose at a mission‑driven company that values
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods of time.
• Be able to regularly lift and or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Salary Minimum: 18 Salary Maximum: 25