Night Auditor

Apply for the Night Auditor role at Raines Company
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The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family‑own business, Raines has grown into a fully integrated development, management and investment company that operates world‑leading hotel brands.

We offer comprehensive Medical/Dental/Vision benefits, a 401(k) plan, generous PTO, and opportunities for advancement within a winning culture.

• Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
• Accurately answer inquiries from potential guests and accept reservations.
• Resolve guest problems and complaints efficiently, demonstrating a sense of urgency.
• Respond to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
• Use suggestive selling techniques to increase occupancy and revenue.
• Allocate rooms to expected arrivals after checking guest preferences and special requests.
• Ensure phone calls, wake‑up calls and messages for guests are handled promptly.
• Cross‑check all billing instructions for accuracy.
• Handle group arrivals and pre‑register each guest.
• Ensure payments are made or on file for each guest and that billing is routed correctly for groups.
• Complete cash transactions and keep full responsibility for the personal bank.
• Read and update the front desk log.
• Follow safety procedures and report suspicious activity.
• Balance accounts from the day shift.
• Verify all payment methods are current and correspond to the rooms on file.
• Post transactions from outlets to appropriate rooms or ledger accounts.
• Confirm that all end‑of‑day work has been performed.
• Ensure the M3 system is balanced and report any discrepancies.
• Enter room cleans in Hotel Effectiveness.
• Attend meetings as required.

• Experience in customer service, front‑line hospitality or related roles.
• Preferred:
  Prior experience as a front desk agent or night auditor.
• Proficiency with PMS such as Quore, PBX and other hotel systems.
• Proficient in Microsoft 365 or similar applications.
• Minimum high school diploma, GED, or equivalent.
• Associate’s degree in Business Administration, Hospitality or related major preferred.

Raines is proud to be an Equal Opportunity Employer. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre‑employment background check required.

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Please note:

1) We do not accept applications via email or fax;
2) We never ask for money as part of the application process;
3) Applications from approved email domains only.