Benefits Coordinator

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To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Department:
Administration

Pay Grade: 510

FLSAStatus:
Non-Exempt

Job Code: A505

The purpose of this classification is to coordinate the City’s employee benefit and retirement plans, process Human Resources and benefits transactions in the City’s human resources information system (HRIS), and provide associated reporting. This position works under the general direction of the Compensation and Benefits Manager.

• Interprets, explains, and applies all applicable federal, state, local, and City policies, procedures, laws, rules, regulations, and standards; initiates any actions necessary to correct deviations or violations.
• Provides information, assistance, and guidance to employees, dependents, former employees, or other individuals regarding benefits, insurance, and other Human Resources issues.
• Acts as a liaison between employees and benefit providers; assists employees in resolving problems with insurance coverage, benefits, or claims; communicates with insurance claims representatives regarding coverages, resolution of claims, or other issues.
• Prepares benefit-related agenda items and supporting materials; assists the Compensation and Benefits Manager in preparing presentations and benefit program information for the Mayor, City Council, or other City officials.
• Conducts new hire orientation for new employees; explains insurance eligibility requirements, covered benefits, and plan provisions and restrictions; explains retirement plans and supplemental benefits; assists with completion of forms, online enrollment, and related information.
• Conducts presentations to employee groups to inform and update employees regarding various City employee benefit programs and issues of interest.
• Coordinates annual open enrollment for eligible employees; prepares communication materials; schedules vendor participation meetings; meets individually with employees as requested; reviews enrollment and change forms for accuracy and completeness; processes documentation for appropriate payroll deductions.
• Processes enrollments and changes to insurance coverages; processes changes, additions, and cancellations to individual employee coverage based on eligibility and qualifying events; reviewsdocumentation to verify qualifying events; informs employees of other benefit programs affected by coverage changes. Maintains benefit plan configuration and employee benefit records in HRIS.
• Researches, tracks, and processes documentation to ensure proper completion of benefit and general HRIS transactions; investigates, verifies, and corrects errors and discrepancies on documents to ensure accurate processing of benefit transactions.
• Coordinates with the Payroll Manager and the Workers’ Compensation/Wellness Coordinator to provide the appropriate payroll deduction and credit amounts, surcharges, leave information, disability information, and effective dates for new hires and status changes.
• Assists the Compensation and Benefits Manager with the annual renewal process for…