Client Engagement Manager

About Bright Link

We are the leading platform provider for credentialing organizations, helping professional bodies across vertical markets streamline exam delivery and credential management. Our mission is to improve the systems and processes credentialing organizations rely on when putting candidates to the test. Known for our domain expertise and industry‑aligned solutions, we are now looking to scale our impact through an evolved go‑to‑market strategy.

Bright Link is seeking a Technology Customer Growth & Partnership Manager to serve as a key individual contributor responsible for driving customer expansion, renewals, and partnership growth. While this role does not include direct people management, it is a high‑impact position with broad influence across the Bright Link business.

This role is ideal for a technology‑savvy and passionate professional who combines strong commercial instincts with a consultative, customer‑first approach. The successful candidate will act as a strategic owner of customer growth and partner relationships, shaping how Bright Link engages, retains, and expands its customer and partner ecosystem. You’ll proactively drive adoption of Bright Link’s innovative AI‑powered tools, such as Rosie (our AI teammate assistant for certification workflows) and integrations with Scout (AI data analyst) and Clarus, to deliver transformative value to certification programs.

• Own growth and retention for a defined portfolio of existing customers, serving as the primary driver of upsell, cross‑sell, and renewal outcomes and opportunities
• Identify and execute opportunities to introduce new products, features, and services based on customer needs and usage patterns.
• Proactively manage renewals, mitigate churn risk, and ensure long‑term customer value realization.
• Develop and maintain account growth strategies aligned with customer objectives and Bright Link’s broader commercial goals.

• Build a deep, practical understanding of how customers use Bright Link’s technology, including core platforms like Clarus and AI features such as Rosie and Scout, along with workflows, integrations, and adoption maturity.
• Collaborate with Customer Success leadership on customer business and technology reviews, translating insights into clear recommendations and growth opportunities.
• Serve as a trusted advisor to customers, influencing adoption of AI‑driven innovations like Rosie and long‑term platform strategy.
• Elevate customer insights internally, influencing product direction, roadmap prioritization, and go‑to‑market decisions.

• Manage and grow relationships with existing channel and referral partners, ensuring alignment and measurable impact.
• Identify, evaluate, and develop new referral and ecosystem partnerships that support customer growth and market expansion.
• Lead partner enablement efforts, including positioning, use cases, and value articulation.
• Act as a key voice in shaping Bright Link’s partner strategy, programs, and operating model.

• Closely partner with Sales, Product, Marketing, and Customer Success to deliver cohesive customer and partner outcomes.
• Influence internal stakeholders through data, insight, and clear recommendations.
• Contribute to the development of scalable processes, playbooks, and best practices for customer growth and partnerships.
• Represent the voice of the customer and partner ecosystem in internal planning and strategic initiatives.

• 5+ years of experience in customer growth, account management, partnerships, or sales‑adjacent roles within a technology‑focused organization.
• Proven track record of owning and achieving expansion and renewal targets (e.g., ARR growth through upsells/cross‑sells) in a portfolio of mid‑market or enterprise accounts.
• Strong technical aptitude with the ability to engage credibly in product, platform, and solution discussions.
• Experience managing channel partners, alliances, or referral ecosystems.
• Experience in credentialing, assessment, certification, or…