Marketing & CX Program Manager

Join to apply for the Marketing & CX Program Manager role at Kimberly-Clark
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Become part of a 150‑year‑old global leader dedicated to Better Care for a Better World. In this role, you’ll bring professional expertise, talent, and drive to building and managing our portfolio of iconic, groundbreaking brands.

• Lead cross‑functional program management for priority CX and marketing initiatives from planning through delivery.
• Define outcome‑based KPIs upfront, track progress, and ensure benefit realization is reported back to leadership.
• Establish governance models, operating rhythms, and transparent reporting cadences.
• Manage dependencies, risks, and change management with discipline.
• Ensure initiatives are delivered on time, on budget, and achieve intended outcomes—not just outputs.
• Monitor and document the status of all priority CX and marketing programs, providing regular updates to stakeholders and leadership.
• Identify and communicate project dependencies, blockers, and risks; proactively collaborate to resolve issues and maintain momentum.
• Facilitate recurring team meetings with clear agendas, action‑oriented discussions, and follow‑ups.
• Build understanding, engagement, and commitment across teams to execute against program objectives.
• Provide timely and concise updates through dashboards, reports, and other communication tools.
• Partner with internal teams to ensure alignment with annual and three‑year business plans.
• Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives.
• Support the Marketing & CX function in prioritizing initiatives and maintaining visibility into progress and impact.
• Ensure alignment to Digital Transformation and other cross‑functional priorities for KCP North America.
• Ensure cross‑functional teams are aligned and accountable for delivering experience and marketing improvements.
• Deliver clear, concise, and compelling updates to executive stakeholders—highlighting progress, risks, and strategic impact of CX and marketing initiatives.
• Tailor communications to align with leadership priorities and ensure visibility into program outcomes and value realization.
• Foster a culture of momentum and celebration by actively communicating wins, milestones, and contributions across execution teams.
• Use storytelling, dashboards, and team forums to reinforce progress, build morale, and sustain engagement throughout program life cycles.

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly‑Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

• Bachelor’s degree in Business, Communications, Marketing, or Technology/IT; MBA preferred.
• 7+ years of experience in program or project management within large, complex organizations.
• Proven success in leading cross‑functional initiatives and driving change.
• Strong communication, facilitation, and stakeholder management skills.
• Experience with agile methodologies and program governance frameworks.
• High comfort level with Microsoft Office tools (Word, Excel, PowerPoint).

• Experience in customer experience, marketing, service, or related fields.
• Familiarity with CX measurement, journey management, and marketing analytics.
• Exposure to program portfolio management and enterprise‑level reporting tools.

Here are just a few of the benefits you’d enjoy with Kimberly‑Clark. For a complete overview, visit

• Great support for good health with medical, dental, and vision coverage options.
• Flexible savings and spending accounts.
• Diverse income protection insurance options.
• Additional programs and support to continue your education, adopt a child, relocate, or find temporary childcare.

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.