ERP Business Analyst

Job Summary: The Syteline Technical Business Analyst is responsible for bridging the gap between business operations and technical delivery teams. This role provides functional, technical, and analytical support for the Infor Syteline (Cloud Suite Industrial) ERP system and integrated systems. The Technical Business Analyst evaluates existing business processes, gathers and documents requirements, supports system configuration and enhancements, troubleshoots production issues, assists with data analysis, integrations, and ERP migration activities, and helps deliver scalable technology solutions that improve business performance.

This position requires strong business process knowledge, technical aptitude, SQL and data analysis skills, and the ability to work closely with end users, developers, vendors, and IT leadership to translate business needs into clear technical requirements and system solutions.

Essential Functions, Roles, and Responsibilities: Essential duties and responsibilities include the following.

• Serve as a subject matter expert for assigned business systems, including Syteline ERP and related integrated applications.
• Configure and support core Syteline functional areas, such as customer orders, purchasing, inventory, job/production control, planning (MRP/APS), and financials (GL, AP, AR).
• Work with business teams to gather, analyze, document, and validate business, functional, and technical requirements.
• Translate business requirements into system requirements, configuration needs, reports, workflows, interfaces, and technical specifications.
• Analyze existing business processes and recommend system, workflow, reporting, or automation improvements.
• Support application configuration, workflow setup, report development, system testing, and user acceptance testing.
• Support Syteline customizations and extensibility, including forms personalization, application event/workflow setup, and Report Designer/SSRS reports, and partner with developers on Mongoose and IDO-based enhancements.
• Partner with developers, architects, DBAs, infrastructure, cybersecurity, vendors, and business stakeholders to deliver system enhancements and issue resolution.
• Perform data analysis using SQL and other tools to validate business issues, support reporting needs, identify data gaps, and assist with data cleanup.
• Support data integrations, conversions, interface validation, and system-to-system process flows.
• Support ERP migration and consolidation initiatives into Syteline, including legacy-to-Syteline data mapping, conversion validation, mock loads, cutover planning, and post-go-live stabilization.
• Assist with incident response and troubleshooting for production application issues.
• Document system configurations, process flows, business rules, data mappings, test cases, and support procedures.
• Participate in full lifecycle implementation activities, including discovery, design, development support, testing, deployment, training, and post-go-live support.
• Support end-user training by creating documentation, process guides, and knowledge-transfer materials.
• Recommend new features, process changes, or system improvements based on business needs, user feedback, and system performance.
• Assist with change management, release validation, and production deployment readiness.
• Ensure solutions align with IT governance, security, documentation, and supportability standards.
• Perform other duties as assigned.

Education, Training, Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Management Information Systems, Business, Engineering, or a related technical discipline; or equivalent work experience and training.
• 5+ years of experience as a Business Analyst, Technical Business Analyst, Systems Analyst, ERP Analyst, or similar role.
• Experience supporting ERP, manufacturing, finance, supply chain, CRM, or other enterprise business systems.
• Experience working with technical teams on application development, systems integration, reporting, data conversion, or process automation initiatives.
• Experience participating in system implementation, upgrade, migration, or enhancement projects.

Certifications, Licenses, Registrations: None

Job Knowledge, Skills, Abilities

• Strong understanding of business process analysis, requirements gathering, and system documentation.
• Ability to translate business needs into clear functional and technical requirements.
• Strong analytical and…