Information Technology Specialist

Job Overview

We are looking for a Desktop Support Engineer – L1 to provide hands-on IT support during an Epic Go-Live and post-go-live stabilization period at a healthcare site in Arkansas.

The engineer will be responsible for device deployment, workstation and peripheral setup, troubleshooting, end-user support, and hypercare activities to ensure smooth IT operations during and after the go-live.

Key Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot desktops, laptops, workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on desktop and deskside support during the Epic Go-Live period.
• Troubleshoot hardware, software, connectivity, configuration, and deployment-related issues.
• Support workstation imaging, configuration, testing, and readiness activities.
• Assist end users with basic technical issues and provide timely onsite support.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, hospital/site personnel, vendors, and end users to resolve issues quickly.
• Document issues, troubleshooting steps, resolutions, and deployment activities as required.
• Follow healthcare-site IT procedures, security requirements, and professional standards.
• Maintain a professional, customer-focused approach in a healthcare/hospital environment.

Required Skills & Experience

• 1–2 years of experience in Desktop Support, Deskside Support, Field Support, or IT Support.
• Hands-on experience with IT hardware and device deployment.
• Experience installing, configuring, and troubleshooting:
• Desktops and laptops
• Workstations
• Printers and scanners
• Monitors and peripherals
• WOWs / Workstations on Wheels
• Basic knowledge of network and connectivity troubleshooting.
• Ability to troubleshoot hardware, software, peripheral, and configuration issues.
• Strong customer-service and communication skills.
• Ability to work onsite and support users in a fast-paced environment.

Preferred / Nice-to-Have Experience

• Previous healthcare or hospital IT support experience.
• Experience supporting Epic Go-Live activities.
• Experience with clinical applications or healthcare IT deployments.
• Previous hypercare / post-go-live support experience.
• Familiarity with hospital IT environments and clinical devices.

Candidate Profile

L1 candidates with 1–2 years of relevant experience are welcome to apply, provided they have strong hands-on desktop/hardware troubleshooting and deployment experience.

Candidates should be:

• Hands-on and technically capable.
• Comfortable working directly with end users.
• Able to troubleshoot issues independently at an L1 level.
• Professional and customer focused.
• Comfortable working in a healthcare environment during a high-activity go-live period.