PGA Certified Hard Goods Associate

Overview

At PGA TOUR Superstore, a fast‑growing specialty retailer, we seek enthusiastic, self‑motivated, flexible team players who share our passion for helping transform the business. As part of the Arthur M. Blank Family of Businesses, we pride ourselves on a family culture that inspires people through golf and tennis.

Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers across the Hard Goods areas—Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance customer experience. The role involves front‑end operations (returns, exchanges, promotions), maintaining merchandise presentation, assisting with club fitting, and cleaning the environment while delivering exceptional customer service.

• Engage every customer with world‑class service and build lasting relationships using PGATSS Service behaviors.
• Seek out and interact with customers throughout Hard Goods areas.
• Maintain knowledge of front‑end operations (returns, exchanges, gift cards, lesson redemptions, loyalty, promotions, coupons) and assist as needed.
• Ensure Hard Goods areas are stocked at a premiere level to support sales and experience.
• Keep all equipment and supplies maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Demonstrate in‑depth product knowledge and explain features, benefits, and differences to customers.
• Perform proper fitting by applying PGA TOUR Superstore fitting techniques.
• Maintain ethical conduct, safety, and compliance throughout all departments.
• Assist customers with club fitting: selecting shaft, grip, and specifications.
• Stay updated on merchandising promotions and marketing events; support the promotion lifecycle via The Links bulletins.
• Champion product and service offerings; inform, educate, and promote to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities.

• Only PGA Members and Apprentices in good standing with the PGA of America are eligible. Proof of membership must be provided.
• Strong listening, interpersonal, verbal, and written communication skills.
• Basic computer skills; working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities and meet deadlines.

• High School Diploma or equivalent.
• 2+ years retail sales or similar experience preferred.

• Must stand for extended periods, climb up/down a ladder, move throughout the store, and lift up to 30 lb. overhead.

• Must maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training. Demonstrate strong self‑accountability and proactive drive for results.

Additional duties may be assigned as needed. The list of duties may change without notice.

PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination is unlawful, violates our policies, and is not who we are.

All associates are prohibited from engaging in discrimination. If you believe you are being discriminated against, report it immediately to Human Resources. Retaliation for reporting is prohibited.