Team Member, Retail

Overview

At Milk Shake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, you’ve found your place. We’ve been busy perfecting our craft since 1914 and we’re excited to expand our legacy with you.

Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Exciting news — we’re expanding our operations coast to coast. Check out our openings at our franchise locations or join us in our hometown of Pittsburgh, PA.

Disclaimer:
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise.

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Join a team that thrives on excellence, integrity, and know-how. Be the brand advocate, delivering stellar customer service with an authentic vibe. Elevate sales through sampling, product recommendations, and light upselling. Show off your skills by making top-notch milkshakes, sundaes, and dipped chocolates while maintaining the store’s inviting vibe.

Dive into the retail game with flair. Address customer concerns calmly and professionally. Maintain stockrooms, coolers, and freezers. Prepare promotional materials to create seasonal excitement. Ensure food safety and quality, reporting any issues to the supervisor. Be ready for additional duties as needed.

• Strong communication and interpersonal skills with exceptional customer service
• Proven ability to work in a fast-paced team environment
• Attention to detail and safety compliance
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience is a plus
• Available to work flexible hours, including early mornings, evenings, nights, weekends, and holidays
• Must be able to stand for extended periods and lift up to 25 pounds

Compensation: $12.00 - $14.00 per hour

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