Retail Associate

Overview

Join to apply for the Retail Associate role at Ross Stores, Inc. Our values start with our people and we foster a team that values you. Ross is a leading off-price retail chain with over 2,200 stores and a track record of success and growth. We aim to provide customers with high-quality brands and on-trend merchandise at exceptional savings, in a fun and engaging shopping experience.

General purpose:
The Retail Associate is responsible for ensuring customers have a positive shopping experience. The associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and performs a range of tasks across store areas as needed to meet customer service and operational goals. The associate may be asked to perform additional tasks in specific situations.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development opportunities.

• Safety and awareness: maintain a safe shopping environment, keep exits clear, and report unsafe conditions to Store Leadership.
• Customer service: greet customers, assist with merchandise, answer questions politely and knowledgeably, and handle customer issues with courtesy; respond promptly to service calls and escalate to leadership when needed.
• Brand representation: support and represent the Ross brand at all times.
• Cleaning and maintenance: perform cleaning tasks and replenish restroom supplies to maintain merchandise, customer, and team areas.
• Appearance and standards: maintain professional appearance and adhere to dress code; ensure neat, organized store presentation and recover/size as directed to standards.
• Merchandise flow: expedite new merchandise to the sales floor, merchandise items per guidelines, and maintain merchandise/brand name familiarity within departments to assist customers.
• Loss prevention and policies: understand loss prevention programs and MOS policies; follow cash, check, charge, refund transactions, and offline procedures; maintain accuracy with tenders.
• Efficiency: maximize productivity by following store best practices and minimizing steps in workflows.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Ability to effectively communicate with customers, associates and store leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDAs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of the time.
• Ability to bend, squat, kneel, climb, reach, and stoop; ability to push, pull and lift more than 25 pounds (some roles may involve heavier lifting).
• Ability to use janitorial equipment, rolling racks, ladders and other supplies.
• Stockroom shifts may require lifting up to 20 pounds regularly.

This job description is a summary of duties and responsibilities and is not exhaustive. Contents are subject to change at management’s discretion. Ross is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on protected characteristics.

Note:

This refined description preserves the core responsibilities and qualifications and removes boilerplate and redundant content while adhering to the allowed HTML tags.