Retail Operations Supervisor

Retail Operations Supervisor

Join the Pet Smart team and help create meaningful experiences for pets and their families. This role is responsible for merchandising, inventory management, pet care operations, store opening/closing, overseeing associates, and maintaining a safe environment.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate associate experience and support associate development through training, onboarding, mentoring, and coaching.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognize and celebrate associates driving overall engagement.
• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conduct audits, and address discrepancies.
• Operate POS systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and enforce policies, procedures, and code of ethics.
• Participate in store opening and closing procedures.
• Complete monthly live cycle counts and address discrepancies.
• Responsible for pet care maintenance, feeding, providing water, caring for new arrivals and sick pets.
• Ensure pet parents have a positive experience with online orders.
• Support the associate and pet parent experience at all levels and ensure pets in care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified; transport to vet as needed.
• Follow company policies to prepare for and receive new store‑owned pet arrivals; ensure pets are healthy after quarantine.

• 2+ years of retail supervisory experience in a customer‑focused environment.
• Full‑time availability required, flexible schedule, able to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and remain composed.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

• No direct reports, but expected to guide and support development of other associates.
• Provide feedback on associate performance to direct supervisor.
• Act as leader when other leaders are absent, supervising associates, assigning tasks, and addressing concerns.

• Stand, walk, climb a ladder, use hands to handle, feel, hold, write; frequently reach with hands and arms; stoop, kneel, crouch; talk and hear.
• Frequent lifting of up to 50 pounds, occasionally over 100 pounds.
• Exposure to moving mechanical parts, wet environment with pet hair, moderate noise, plus exposure to live animals and handling.
• Reasonable accommodations may be made for disabilities.

Make a meaningful impact every day. Whether helping a customer choose a fish or celebrating a pet’s birthday, you’ll create moments that matter.

We’re delighted you’re interested in joining our pack. Apply now!

Pet Smart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law).

For applicants in our Waterloo, San Francisco, or Los Angeles locations:
Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will Pet Smart pay less than the local minimum wage. This position is paid on a per hour basis and is also eligible for benefits as described at