Sales Support Representative

The Sales Support Representative plays a crucial role in bridging the gap between sales strategy and execution. The SSR helps the sales pod operate efficiently by handling the administrative, operational, and customer-facing support tasks.

The Sales Support Representative supports sales operations by handling quoting, order management, customer communication, and follow-up tasks that enable the Global Account Manager and Sales Development Representative teams to focus on closing deals. They act as the operational backbone of the sales function.

$40,000.00/yr - $65,000.00/yr

• Prepare quotes, proposals, and sales documents
• Enter and update customer information in the CRM
• Process orders, contracts, and renewals
• Manage calendars, schedule meetings, and coordinate demos
• Assist Sales Development Reps with account follow-up and documentation

• Respond to customer emails, RFQs, and support requests
• Provide basic product or service information
• Route leads or questions to the correct salesperson
• Help maintain service levels with fast response times and accurate information

• Monitor open opportunities and follow up on missing items
• Ensure accuracy and cleanliness of CRM data Track deal progress and remind sales reps of deadlines or next steps

• Work with operations, onboarding, marketing, and finance to support deal flow and ensure smooth order fulfillment
• Coordinate with fulfillment or implementation teams after deals close
• Help prepare sales materials (presentations, PDFs, one-pagers)

• Pull weekly/monthly sales reports
• Maintain dashboards (pipeline, forecasting, activity reports)
• Track KPIs like lead volume, conversion rates, or rep performance

• Create purchase orders, sales orders, and invoices
• Validate pricing, discounts, and approvals
• Ensure compliance with internal policies and legal requirements
• Track customer order history, availability, and lead times

• Help reps use CRM/software tools
• Manage sales assets and documentation
• Support training of new sales team members on processes

• 1–5+ years in inside sales, customer service, or sales support
• Strong organizational skills and exceptional attention to detail
• Comfortable handling quotes, pricing, and order management systems
• Excellent communication and customer service skills
• Highly self-motivated and capable of working independently with minimal supervision.
• Proficiency with CRM and ERP systems
• Industry knowledge and experience is a positive attribute, but not mandatory.

High school diploma required; an Associate's or Bachelor's degree is preferred.

• Entry level

• Full-time

• Administrative, Customer Service, and General Business

• Appliances, Electrical, and Electronics Manufacturing and Parts Distribution

• Medical insurance
• Vision insurance
• 401(k)