Senior Fire Service Technician

.Senior Fire Service Technician page is loaded## Senior Fire Service Technician locations:
Roswell-Georgia-United States of America time type:
Full time posted on:
Posted Todayjob requisition :
WD
** Be part of the future!
** We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.
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* What we offer:

*** Competitive Starting Pay
* Paid Training
* Global Advancement Opportunities
* Company Vehicle (as applicable)
* Referral Bonuses
* Comprehensive Benefits  + Medical/Dental/Vision insurance  + Health Savings Account (HAS)  + Life Insurance  + 401(k) savings plan with company match  + Short-Term and Long-Term Disability  + Employee Assistance Program  + Wellness Program  + And More!
** What you will do
*** Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
* Responsible for contacting customer representative and ascertain equipment/systems problems.
* Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
* Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.
* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
* Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
* Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
* Obtain customer signature upon completed service call assignment.
* Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
* Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
* Perform other duties as assigned.
** How you will do it
*** This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
* Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
* Candidate must possess excellent written/verbal communication and outstanding customer service skills.
* Position involves the programming of fire alarm, security, and access control system panels.
* Experience CCTV and IT and IP networks a plus.
* Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
* On call and after hours work required on occasion at customer need.
* Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
* Provide quotes to support recommendations and solutions.
** What we look for
***** Required
* *** 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
* Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
* High School Diploma or equivalent
* Ability to follow verbal and written instructions.
* Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
* Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
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