Warehouse Supervisor

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint.

Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide.

Warehouse Supervisor

* This position is a Full-Time, In-Office Role*

** Local Candidates Only. Position is not eligible for Visa Sponsorship.**

Position Summary

The Warehouse Supervisor oversees daily warehouse operations, including receiving, inventory control, order fulfillment, shipping, returns processing, and team supervision. This role is responsible for maintaining inventory accuracy, ensuring timely and accurate shipments, improving operational efficiency, and supporting compliance with company safety standards.

The Warehouse Supervisor serves as the primary day-to-day leader for warehouse associates and coordinators. This position combines hands-on operational leadership with process improvement, employee development, and cross-functional partnership to support the company’s hospitality technology hardware operations.

Why This Role Matters

The Warehouse Supervisor plays an essential role in ensuring hardware and inventory move accurately, safely, and efficiently through the warehouse. By coordinating daily priorities, maintaining inventory controls, and developing warehouse employees, this position supports on-time customer fulfillment and reliable hardware deployments.

The role also helps strengthen operational scalability by identifying process improvements and partnering with Procurement, Finance, Customer Support, and Implementation teams to resolve issues and meet business needs.

Key Responsibilities

• Supervise daily warehouse activities, including receiving, put-away, picking, packing, shipping, returns, and inventory movement.
• Ensure customer orders are fulfilled accurately and shipped within established service-level commitments.
• Coordinate workloads, staffing assignments, and daily priorities across the warehouse team.
• Monitor workflow efficiency and identify opportunities to improve warehouse operations.
• Serve as the escalation point for warehouse issues, shipment exceptions, and fulfillment concerns.

• Oversee cycle-count programs and inventory reconciliation activities.
• Investigate inventory discrepancies and implement appropriate corrective actions.
• Ensure proper bin management, stock rotation, and inventory organization.
• Maintain accurate inventory records within ERP and warehouse management systems.
• Assist with quarterly and annual physical inventory counts.

• Coordinate domestic and international shipments.
• Manage relationships with UPS, Fed Ex, freight providers, and other logistics partners.
• Ensure shipping documentation, customs paperwork, tracking information, and related records are accurate.
• Support hardware deployment activities, tradeshow shipments, and customer-specific fulfillment requirements.
• Lead, coach, train, and develop warehouse employees.
• Provide training on warehouse procedures, safety requirements, and inventory controls.
• Monitor productivity, quality, and adherence to established processes.
• Participate in hiring, onboarding, performance management, and employee development activities.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.

• Ensure adherence to company policies, inventory controls, and operational procedures.
• Maintain OSHA and workplace safety standards.
• Conduct regular safety inspections and corrective-action reviews.
• Support audit readiness through accurate documentation and…