Care Navigator​/Receptionist

Magna Group Practice operates over 4 sites within the Rotherham area.

We have a vacancy for one receptionist/care navigator based between two of our sites Valley Health Centre and Thrybergh Surgery for 25 hours per week.

Duties and Responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor or Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the Practice appointments system including using the care navigation pathway
• Taking messages and passing on information via tasks, notifications or via telephone
• Computer data entry processing and recording information in accordance with Practice procedures
• Process prescriptions in accordance with practice guidelines
• Providing clerical assistance as required, including word/data processing, filing, photocopying and scanning and filing of hospital / medical letters into the patients computerised record.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or any of the management team.

Magna Group practice operates over 4 sites within the Rotherham area. The organisation consists of 4 GP Partners, 8 Salaried GP's, a Nursing team, Health Care Assistants. All are supported by Care Navigators and administration team. We have around 15,000 patients over 4 Sites.

As an organisation we offer:
On-site Car Parking Facilities at all of our sites, NHS Pension, and competitive annual leave entitlement.

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

• Good Keyboard Skills
• Good Communication Skills both Written and Verbal
• Experience in customer Services environment

• Experience of working in GP Practice
• Experience of dealing with vulnerable patients

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience National Minimum Wage