Medical Receptionist Job Rotherham area,England UK,Administrative/Clerical

Overview

Go back Stag Medical Centre & Rose Court Surgery

Medical Receptionist

The closing date is 30 January 2026

We at Stag Medical Centre & Rose Court Surgery are looking for an enthusiastic individual to join our reception team. We are looking for someone to work 30 hours per week across both our Rotherham based sites to serve the patients of our busy 12,000 patient practice.

The position is paid at NHS Agenda for Change Band 2 - £24,465 per annum pro rata.

Main duties of the job

The successful candidate will need to have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment. Previous experience working within a reception or administrative job role is preferable for our successful candidate. The current surgery hours are between 7.45am and 6:45pm Monday to Friday. The successful candidate will need to work their contracted hours flexibly across these times.

The working hours are spread over 4-5 days. The successful candidate will be given usual working days and times but can be requested to amend these depending on the needs of department with four weeks notice. Additional hours will be needed occasionally with prior agreement to cover holidays and sickness.

Further details relating to rota patterns can be provided upon request.

About us

Stag Medical Centre & Rose Court Surgery host a large team of both clinical and non-clinical staff. The practice aims to mirror agenda for change terms and conditions as well as the NHS pension scheme.

Job responsibilities

General Reception Duties:
Answering the telephone, care navigating patients to the appropriate service, making, amending and cancelling clinical appointments using the practice computerised appointment system. General office duties to include filing, photocopying and dealing with general enquiries. To record accurate messages, requests for home visits and prescriptions etc for and from all clinicians, ensuring appropriate and timely dissemination and ensure appropriate documentation of actions taken.

Accurate data entry and updating patient details (address, phone numbers etc) when informed of changes. Responsibility for the day to day handling and recording of petty cash received from patients. To be responsible for the unlocking of all areas at the beginning of the day and locking up at the end of each day following the practice security procedures.

Other Relevant Duties:
To plan and organise own day to day work and to resolve straightforward job related tasks and minor problems. Attendance at meetings as required. To ensure appropriate handover arrangements with colleagues at the end of each shift. To be able to work as a flexible member of the reception team in providing cover for holidays and sickness. To take part in annual appraisal and Personal Development Review (PDR).

To ensure regular involvement in ongoing training and personal development relative to the role and mandatory In House Training events. To undertake any other duties as may be determined from time to time which are commensurate with the role and grade.

Issue repeat prescriptions when required (training will be given).

Other Information:
To ensure that all duties are performed accurately and efficiently, with particular attention to detail. To be able to multi-task and maintain a professional/sensitive approach in a busy office environment. To ensure effective lines of communication at all times, both verbally and written. To regularly access the practice email system and use as an effective and preferred means of communication as appropriate.

To comply with the practice security guidelines / health and safety / fire regulations including roll call register. All duties are to be undertaken with a firm commitment to patient confidentiality, the General Data Protection Regulations and in accordance with the relevant policies and protocols of the practice. This job description is not intended to contain a complete list of duties but has within it the main duties attached to the post.

If appropriate, the job description may be amended at a future date in consultation with the Post Holder, to take into account any changing work patterns that are likely to be of a permanent nature.

Person Specification Qualifications

Education to Secondary School Level

Experience

Working within a busy environment
Previous reception and/or administrative experience
Experience of using Systm One Surgery Software
Experience of working with the general public
Experience of working within NHS

Skills & Knowledge

Computer literacy and keyboard skills including data input
Good communication skills, both written and verbal
Prioritisation and Organisational skills
Able to work as part of a team and on own initiative
Can work to deadlines

Other

Maintains a flexible approach to work and the ability to adapt to a changing environment
Demonstrate motivation and enthusiasm
Reliability
Will demonstrate commitment

Disclosure and Barring Service Check

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