Senior Booking Clerk

PATIENT ACCESS CONTACT CENTRE BAND 3 ADMIN/CLERICAL ASSISTANT

22.5 Hours

If you are a motivated individual, who wishes to be part of a team that supports the Trust in the day-to-day delivery of excellent patient care, you may wish to apply for the post of Booking Clerk. The post will be located in the Contact Centre. The post is a permanent part‑time position. The post holder’s main duties will be to be responsible for the provision of an efficient and comprehensive referral management and outpatient booking service to patients, ensuring a high level of customer care and maintaining confidentiality at all times.

For further information and informal discussion please contact Ashley Spencer Email address

• Use of PC
• Provide an accurate, efficient and quality booking service for TRFT Consultants and Specialities with regard to the processing of appointments in accordance with Trust and Government targets and current practices and procedures.
• Booking appointments onto the Patient Administration System with specific attention to the data items required for commissioning purposes and data quality.
• Respond to all enquiries and contact with members of the public and staff of all disciplines with tact, sensitivity and confidentiality at all times.
• Deal with general enquiries and providing information such as figures and waiting time information.
• Deal with incoming telephone calls and make appropriate appointments.
• Participate in the modernisation of systems and implement new ways of working, adhering to and changing systems in accordance with new and existing Government and Trust targets, policies and procedures.
• Regular review of own systems and working practice and put forward proposals for changes to working practice and procedures.

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we show progress in areas that matter most to staff. We have seen good results in how colleagues feel about health and wellbeing, alongside increased confidence that employees are recognised and supported.

But don’t just take our word for it – each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making.

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trust’s values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility.

All band 2 roles are not eligible for sponsorship. The trust no longer supports HCSW band 3 roles with sponsorship

Please see attached the job description and person specification for the full details about the role and the responsibilities.

• Previous reception/clerical or customer care experience
• Knowledge of patient administration systems

• If so, please provide the name of the organisation that referred you to enable us to validate and track your application

• Confidentiality and an understanding of the Data Protection Act

• Educated to GCSE Grad C/4 or above (including English and Mathematics)
• NVQ Level 2 in Customer Service or willingness to work towards

£25,760 to £27,476 a year per annum, pro rata