Patient Services Coordinator – Part-Time NHS Reception

Clifton Medical Centre require a Receptionist to assist in the day to day running of our busy surgery. Previous experience is preferred but not essential as full training will be given. Applicants must have excellent telephone and communication skills, be able to work under pressure and have good IT and interpersonal skills. The post is part time (25 hours) fixed term position for 12 months.

The working hours for the position are as follows:

Monday and Tuesday 8am to 1.30pm. Thursday 1pm to 6.30pm and Friday 9.30am to 6.30pm (with a 30 minute lunch break) A Job Share is acceptable.

We are looking for a real team player who is proactive, self-motivated, enthusiastic and able to deliver Practice goals.

A receptionist role is a vital part of the practice helping patients navigate their way in the NHS. The role is varied and challenging not limited to but encompasses the following key areas.

Answering telephone calls

Booking appointments

Dealing with Queries

Greeting patients and visitors

Clifton Medical Centre is a large town centre Practice with 13000 patients. We have a branch surgery at Wickersley and have an established multi-disciplinary team.

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provide cover across both main and branch sites
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have…