Commercial Hub Manager; Lighting Industry

To implement new integrated operating procedures across internal sales, specification management, and lighting design teams, creating a new commercial hub.

We are seeking a highly organised and commercially driven Office Manager to oversee and implement new integrated operating procedures across internal sales, specification management, and lighting design teams, creating a new commercial hub to be central to the successful performance of a dynamic lighting business.

This role is essential to developing and ensuring seamless project flow from initial enquiry through to order.

• Manage day-to-day office operations within a fast-paced lighting environment
• Lead and support internal sales, lighting design, and lighting specification/design teams
• Optimise and deploy internal processes for quotations, project tracking, and order handling
• Ensure effective communication between departments between the hub and the rest of the organisation
• Produce regular performance and pipeline reports for senior management
• Oversee preparation of quotations for lighting schemes, including schedules and pricing
• Ensure fast, accurate responses to customer enquiries via phone and email (contractors, wholesalers, consultants). Strong verbal and written communication essential.
• Drive conversion of quotations into secured orders through proactive follow‑ups
• Maintain CRM/project tracking systems with up-to-date opportunity data
• Support external sales managers in securing project opportunities
• Monitor project pipelines and identify high-value opportunities
• Manage and prioritise lighting design requests across the team
• Support design optimisation and value engineering where required
• Act as a key point of contact for technical queries and project support
• Ensure high levels of customer service across all touchpoints
• Assist in resolving project challenges, including product selection and alternatives
• Support client presentations, design reviews, and specification meetings
• Monitor KPIs such as:
  • Quote conversion rate
  • Project win rate
  • Design turnaround time
  • Order value and margin
• Support pricing strategies aligned with project and market conditions
• Identify opportunities to improve profitability and project success rates
• Assist with forecasting and pipeline planning

• Experience with in the lighting industry or electrical/technical specification environment
• Strong understanding of:
  • Lighting products (luminaires, controls, emergency lighting)
  • Specification sales process
  • Project-based sales cycles
• Experience managing internal sales or design teams
• Familiarity with lighting design software (Dialux / Relux preferred)
• Strong organisational and communication skills
• Proficiency in CRM systems and Microsoft Office
• Ability to drive team cohesion and achieve buy‑in from team members

• Commercially aware with a strong focus on project conversion
• Detail‑oriented with the ability to manage multiple projects simultaneously
• Confident working with technical information and specifications
• Proactive, solutions‑driven, and customer‑focused
• Strong leadership and team coordination skills

Reports to:

Sales Director / Managing Director

Direct Reports:
Internal Sales, Lighting Design, Specification/Quotation