Customer Service Team Leader

Position: Customer Service Team Leader (Permanent)
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Team Leader to come and join our team at our Anstone site in Anston, S26 6NQ

Specific responsibilities include:

Manage the 3rd Party haulier at a local level
Provide information on delivery scheduling to customers and internal customer service teams
Take ownership of customer issues and follow through to resolution
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Mentor and develop team members and provide an environment where they can excel with support and empowerment
Actively participate in the day-to-day Customer Service and Transport functions
Plan and set team goals Essential Qualifications &

Experience:

Proven working experience as a Team Leader in a strong Customer Service environment
Experience in providing customer support
Strong customer facing and communication skills
Ability to think strategically and to lead
Customer orientation and ability to adapt to different types of characters
Ability to multi-task, prioritise and manage time effectively
Min 3 years customer service experience
Exposure to the construction industry desirable but not essential

Think you can make a difference? WE ARE your future.

More details:

Full time, permanent role
Hybrid Working
Competitive salary
Digicare+ Provided by Aviva
10% matched pension, administered by Legal and General
3x life insurance
Share Save scheme eligibility
Full access to Employee Assistance programme for self and family members
Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace.

You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age