Apprentice Customer Liaison Officer

Apprentice Customer Liaison Officer

Annual salary: up to £28,186.33

Course title: Customer Service Specialist (Level
3)

Location: Rotherham

Contract Type: Fixed Term Apprenticeship

Salary:

Age 16–18: £7.96 per hour — 40 hours per week (including time at college)

Age 19–20: £11.06 per hour — 40 hours per week (including time at college)

Age 21+: £12.21 per hour (rising to £12.71 in April) — 40 hours per week (including time at college)

Training provider: Inspiro

You will join Mears Group in the week commencing 03/08/2026, The programme has an expected duration of approximately 15 months

Apprenticeships are an underpinning part of Mears’ philosophy; we are committed to developing the next generation of our workforce, many of our most senior people started their working life as an apprentice.

Whether you are fresh out of school or college or looking for a complete career change, Mears can offer you a great foundation to your future career and beyond.

All our Apprentices are paid above the national minimum wage, and you’ll be paid for your normal working hours plus your attendance at college, with the opportunity to get real life experiences such as working in people’s homes, getting involved in community projects and improving people’s lives by being customer focused.

A Customer Service Specialist (Level
3) apprenticeship gives you the chance to become the “go‑to” person for complex customer queries and high‑quality service delivery. You’ll gain hands‑on experience managing enquiries across phone, email and face‑to‑face channels, resolving issues, supporting service improvements and working closely with internal teams. Throughout the programme, you’ll develop strong communication and problem‑solving skills, learn how to use systems and CRM tools effectively, and build a solid understanding of our products, services and customer needs — all while helping to shape a positive customer experience.

• Introduction to business administration within an accommodation and housing
• Managing customer enquiries via phone, email or face‑to‑face
• Investigating and resolving complaints
• Supporting service improvements
• Updating customer records and systems
• Working with internal teams to resolve issues
• Providing accurate advice and guidance
• Monitoring service performance and customer feedback
• Developing effective communication skills, including answering calls and responding to emails professionally, all as part of our Rotherham Repairs and Maintenance contract

• The ability to travel to your branch when required
• A genuine desire to learn and develop strong technical knowledge, including the skills, technology, and safety procedures needed to carry out the full range of tasks
• Strong communication skills
• Ability to build and maintain positive customer and client relationships
• Please note due to the nature of the role, successful applicants must complete a basic Maths and English assessment

• An industry‑recognised qualification
• 25 days’ annual leave, plus bank holidays
• £250 contribution towards driving lessons
• Annual Mears Fun Day - a company‑wide celebration as a thank‑you from the Executive Team
• Support from Mears Group Apprentice Ambassadors
• Apprenticeship events and reward trips
• Staff perks through Mears Rewards - including discounts on weekly groceries (up to 10%), holidays, eye‑test vouchers, Share Save scheme, and more

• All applicants must submit their CV and complete the apprenticeship questionnaire via the Mears Careers website
• If shortlisted, you will be contacted to confirm whether you have been selected for the next stage - this may be an assessment centre or an individual interview
• Please note:
  
  as part of the selection process, you will be required to complete a basic maths and English test, similar to the assessments needed to join the college

Mears Group PLC is a leading provider of housing and care services in the UK. With a strong emphasis on social responsibility and community well‑being, Mears…