Customer Liaison Officer

Location: Rotherham
Salary: £14.00- £15.00 per Year
Contract: Long Term Contract
Type: Full Time

Reference: 243567_
Posted: February 13, 2026

Resident Liaison Officer required to join the team with a large social housing contractor to work in Sheffield/Rotherham/Doncaster area working on a kitchens and bathrooms scheme. The duration of the contract is for 8-12 weeks work, which could be extended.

Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

• To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
• Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
• Personnel must be professional and of the highest standard
• Provide an efficient, courteous and professional service to all telephone callers
• Ensure written correspondence to residents is generated and distributed in line with the programme of works
• Carry out choice events, consultation events and individual consultations with residents regarding future work
• Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
• Manage the Resident's complaints procedures as a point of escalation.

Driving Licence, own transport, previous experience/similar job role

• £15.00ph to £16.00ph per Hour Umbrella or £13.50 per hour PAYE plus 12.07% holiday pay
• Monday to Friday, 8am - 4pm - 37.5 Hours Per Week
• Street Parking

Please apply via CV or call Aran/Danielle or Anna a call on or  for further details or to apply!