Client Care Coordinator

Main duties of the job

This is not a cold‑calling role. You will be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.

We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you will join a collaborative team with strong support, ongoing development, and a workplace that values your impact.

Training & Working Pattern

Your journey begins 13th July 2026 with 4 weeks of onsite training (Mon‑Fri, 8AM‑4PM). After 5 months onsite, you will have the option to move into hybrid working.

Shifts run between 8AM and 8PM, with an alternate Sunday shift.

At MSI UK, our success rests on our dedicated team and client‑focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We are proud to be a disability‑confident level two equal‑opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity/ expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

Full job description:

• Experience of working in a Contact Centre

£25,528.04 a year (increasing upon completion of competencies)