Customer Service Advisor

Job Description

Comprising over 77 Distribution Centres across 8 countries, Alliance Automotive Logistics stands as the pivotal distribution arm of Alliance Automotive Group and has rooted its reputation on the principles of service excellence, its mission to cultivate and nurture enduring partnerships with its extensive clientele and suppliers, and aiming to provide sustained value and reliability in all its operations.

Specialising in providing an unparalleled range of logistical solutions and delivering over 250,000 parts to garages and repair centres throughout Europe, Alliance Automotive Logistics guarantees that garages and fast‑fit centres can repair and maintain their customers' vehicles as quickly and efficiently as possible.

We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to NAPA Way, Rotherham, S668PU
.

We want people who are dynamic and focused on the customer experience with the ambition to progress and push their ideas forward to grow personally and professionally with the company. Our Customer Service team works closely together across various channels of contact, such as calls and emails, so you will need to be a team player, have good attention to detail and be able to work to deadlines as we work to make sure our customers get the best experience at all times.

The successful candidate will have experience in a customer service environment, be this over the phone, online or face to face and will enjoy problem solving and finding solutions for our customers. No pre-existing knowledge of cars or the automotive industry is needed as full training is provided!

• Answering inbound phone calls and emails from customers
• Responding to voicemails and managing social media interactions
• Providing product advice for vehicle components (training given)
• Handling pre‑sale and post‑sale customer service enquiries
• Performing general office duties
• Liaising with suppliers, couriers and other departments in support of our customers

Shifts are Monday to Friday, 8 am to 5 pm, with 1 hour of breaks.

Well, 92 % of our team believe that someone at work cares about their wellbeing, with 96 % feeling they have been able to learn something new and do what they do best. We want to reward our team for their hard work, so we are constantly looking at new ways to give back and acknowledge the efforts made each day.

• Shifts are Monday to Friday, 8 am to 5 pm, with 1 hour of breaks
• 28 days annual leave (5.6 weeks)
• Staff discount available across our full range of products
• Access to the AAG Benefits discount hub
• Free onsite parking available 7‑days a week
• Secure bike storage for any cyclists among you
• Company pension scheme

Full‑time, Permanent

In person

FPS conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability or any other protected characteristic.