Customer Experience Coordinator – split shifts

Customer Experience Coordinator – split shifts Rotherham

We’re on the lookout for two Customer Experience Coordinators to join us at The Pet Vet Rotherham working split shifts! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.

These roles are 12.5 hours per week and we need to cover the following shift patterns:

Role 1 – Monday-Friday 8am-10:30am

Role 2 – Monday-Friday 4:30pm-7pm

No weekends but there will be an ad-hoc requirement to help cover holiday/sickness.

We're looking for customer service superstars who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

We're looking for someone to join us on a part-time basis at the earliest convenience. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We operate a deskless reception at The Pet Vet Rotherham. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking through the services we offer that may be of benefit.

For example, our Pet Health Plans. After their appointment, our clinical team hand the customer back over to our Customer Experience team, who complete the customer's check-out process and ensure the customer has time to ask any questions they might have.
We're looking for someone who is outgoing, proactive, confident and happy to support our customers in this way.

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts