Account Executive

Corporate Gifting Account Executive 4 Month Fixed-Term Contract Hybrid Corporate Gifting Account Executive 4 Month Contract Main Purpose of the Role The Corporate Gifting Account Executive will support the Corporate Gifting team by managing incoming B2B enquiries and providing a high-quality customer experience from initial enquiry through to delivery and post-delivery follow-up. The role will coordinate customer requirements, orders, personalisation and fulfilment, working closely with internal teams and external partners to ensure orders are accurate, on time and delivered to a high standard.

Key Responsibilities Manage incoming B2B corporate gifting enquiries promptly and professionally. Act as the main point of contact for customers throughout the order journey. Understand customer requirements and recommend suitable gifting solutions. Manage orders from initial enquiry through to delivery and post-delivery follow-up. Maintain accurate order records, customer details, deadlines and approvals. Coordinate with warehouse teams to monitor order progress and resolve issues.

Liaise with third-party printers regarding artwork, personalisation, approvals and production timelines. Work closely with Customer Service and other internal teams to ensure smooth order fulfilment. Keep customers informed of progress and proactively manage any risks or delays. Support the team during busy periods to ensure the Corporate Gifting schedule runs smoothly. Provide regular updates on enquiries, live orders and any potential delivery issues.

Skills & Experience Excellent organisation and administration skills with strong attention to detail. Strong customer service and relationship-building skills. Clear and confident written and verbal communication. Ability to manage multiple enquiries, orders and deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach. Ability to work effectively with internal teams and external suppliers. Reliable, collaborative and able to follow processes while escalating issues when required.