Learner Recruitment & Receptionist

This position is no longer open for applications

Salary: GBP
14.24 - GBP
14.24 per hour

Learner Recruitment & Receptionist

Hours:

Full time - 37 hours each week
Duration: temporary cover from 6th July 2026 - 25th September 2026.
£14.24 per hour including SHP.

Location:

3x positions available within South Yorkshire and 1x Worksop, North Notts (on discussion with our consultants, please let us know which location is best for you).

We are seeking a friendly and organised Learner Recruitment & Receptionist to join a client with campuses across South Yorkshire and North Nottinghamshire. This varied role is ideal for someone who enjoys working with people and providing excellent customer service, while supporting prospective and current learners through their journey from initial enquiry to enrolment. You will play a key role in creating a welcoming environment, promoting our courses, and ensuring a smooth and positive experience for all visitors and students.

• Act as the first point of contact for visitors, learners, and stakeholders, providing a welcoming and professional reception service.
• Manage incoming calls, emails, and enquiries, ensuring timely and accurate responses or appropriate signposting.
• Support learner recruitment activities, including open days, enrolment events, and outreach initiatives.
• Provide information, advice, and guidance to prospective learners on courses, entry requirements, and application processes.
• Maintain accurate learner records and databases, ensuring all information is up to date and handled in line with data protection requirements.
• Assist with application processing, enrolment administration, and onboarding of new learners.
• Work collaboratively with curriculum teams and support services to ensure a smooth learner journey from enquiry to enrolment.
• Ensure reception and front-of-house areas remain organised, presentable, and compliant with health and safety standards.

Have you got what it takes

Previous experience in a customer-facing or administrative role, ideally within an education or public sector environment.

Have a professional, friendly, and approachable manner with a commitment to delivering high-quality customer service.

Good IT skills, including experience with Microsoft Office and database systems.

• You will hold a Level 2 (or equivalent) qualification in English and Maths or be willing to work towards.
• Hold a DBS on the update service and be willing to complete compliance checks.

Protocol is an equal opportunities employer and is committed to providing an inclusive and professional service for all. All pay rates provided are inclusive of rolled up holiday pay.

If you are successful, Protocol is required to see evidence of your Right to Work in the UK; in addition to applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service. The position is subject to agreement to Terms and Conditions and suitable application and reference process.