Credit Controller

We are looking for a Credit Controller who will be responsible for managing the company's credit policies and procedures, ensuring timely collection of outstanding debts, minimising bad debt exposure, and maintaining positive relationships with customers. The role supports healthy cash flow and contributes to the overall financial stability of the business.

Key Responsibilities Credit Management Assess and monitor customer creditworthiness. Set up and maintain customer credit accounts and limits. Review and approve credit applications in accordance with company policies. Regularly review customer credit limits and payment performance. Debt Collection Proactively manage the sales ledger and aged debt portfolio. Contact customers via telephone, email, and written correspondence to collect overdue payments. Negotiate payment plans where appropriate.

Escalate problematic accounts and recommend legal action when necessary. Account Reconciliation Reconcile customer accounts and investigate discrepancies. Resolve invoice, payment, and account queries promptly. Liaise with internal departments to ensure billing accuracy and timely issue resolution. Reporting Produce weekly and monthly aged debt reports. Monitor key performance indicators relating to debtor days and collection performance. Provide updates to management on high-risk accounts and collection activities.

Relationship Management Build and maintain professional relationships with customers. Work closely with Sales, Customer Service, and Finance teams to support effective credit control processes. Deliver excellent customer service while ensuring adherence to credit terms. Skills and Experience Essential Previous experience in a Credit Control, Accounts Receivable, or Finance role. Strong understanding of credit control procedures and debt collection techniques. Excellent communication and negotiation skills.

High level of accuracy and attention to detail. Strong organisational and time management skills. Proficiency in Microsoft Excel and accounting software. Desirable Knowledge of legal debt recovery procedures. AAT qualification or equivalent finance qualification. Key Competencies Communication and interpersonal skills Negotiation and influencing Problem-solving and analytical thinking Customer focus Resilience and persistence Attention to detail Ability to work independently and as part of a team Key Performance Indicators (KPIs) Reduction in overdue debt.

Achievement of debtor day targets. Cash collection performance against monthly targets. Accuracy of customer account records. Resolution time for account queries. Salary £30,000 -£35,000 per annum Benefits Pension scheme Annual leave entitlement Professional development opportunities