EOC Emergency Health Advisor

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Main area Emergency Health Advisor (EHA) Grade Band 3 Contract Fixed term: 12 weeks (Converting to permanent upon successful completion of training.) Hours

• Full time
• Part time
• Job share
• Flexible working

Site Unit 4 Callflex Business Park Town Rotherham Salary £25,760 - £27,476 Per annum Salary period Yearly Closing 20/08/2026 23:59 Interview date 12/09/2026

Emergency Health Advisor (EHA) Opportunities – Call Flex, Rotherham

Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.

As part of the continued expansion of our Remote Patient Care Service, we're recruiting 999 Emergency Health Advisors to join Yorkshire Ambulance Service NHS Trust at our Call Flex, Rotherham site. You'll support urgent and emergency care through clinically supported telephone assessment and advice, ensuring patients receive the right care at the right time.

With limited vacancies available, we encourage you to apply as soon as possible.

At Yorkshire Ambulance Service, we're a progressive employer offering excellent development opportunities. We're looking for passionate, compassionate and motivated people to join our team.

We offer full-time and part-time roles, working Monday to Friday, 08:00–16:00
.

Successful candidates will be based at Call Flex, Rotherham for training, mentorship and their substantive base (mentorship location may be subject to change). You'll receive comprehensive training and ongoing support from experienced colleagues.

External applicants only.

Pay & Benefits
Starting salary £25,760
, rising to £27,476 after 2 years (pro rata for part-time).

After 18 months as a Band 3 Emergency Health Advisor, you may progress to Band 4 Enhanced Emergency Health Advisor
, subject to meeting the required criteria. Duties include coaching colleagues and supporting Team Leaders.

As an Emergency Health Advisor (EHA , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work bank holidays and the Christmas/New Year period if rostered to do so.

Working hours are Monday to Friday .

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our…