EOC Emergency Health Advisor | Yorkshire Ambulance Service NHS Trust

EOC Emergency Health Advisor | Yorkshire Ambulance Service NHS Trust

Emergency Health Advisor (EHA) Opportunities – Call Flex, Rotherham

Looking for a job where every conversation matters? The Emergency Health Advisor role is for you.

As part of the continued expansion of our Remote Patient Care Service, we're recruiting
999 Emergency Health Advisors to join Yorkshire Ambulance Service NHS Trust at ourCall Flex, Rotherhamsite. You'll support urgent and emergency care through clinically supported telephone assessment and advice, ensuring patients receive the right care at the right time.

With limited vacancies available, we encourage you to apply as soon as possible.

At Yorkshire Ambulance Service, we're a progressive employer offering excellent development opportunities. We're looking for passionate, compassionate and motivated people to join our team.

We offerfull-time and part-timeroles, working

Monday to Friday, 08:00–16:00.

Successful candidates will be based atCall Flex, Rotherhamfor training, mentorship and their substantive base (mentorship location may be subject to change). You'll receive comprehensive training and ongoing support from experienced colleagues.

External applicants only.

Starting salary £25,760, rising to £27,476after 2 years (pro rata for part-time).

After
18 monthsas a Band 3 Emergency Health Advisor, you may progress toBand 4 Enhanced Emergency Health Advisor, subject to meeting the required criteria. Duties include coaching colleagues and supporting Team Leaders.

As an Emergency Health Advisor (EHA) , your role is to answer Emergency and Non-Emergency calls within our Emergency Operations Centre (EOC). This could include:

• Taking Emergency Calls from members of the public and giving the appropriate advice to care for the patient until the ambulance arrives on scene.
• Taking emergency calls from the Police and Fire Services.
• Taking emergency and non-emergency bookings from Health Care Professionals (HCPs), Nurses and Hospitals for patient transfers.
• Informing Police, Fire and other agencies about incidents.
• Assisting ambulance crews and dispatchers with information and directions as and when necessary, e.g. during a major incident.

Successful applicants will work bank holidays and the Christmas/New Year period if rostered to do so.

Working hours are Monday to Friday .

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependent)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

As a minimum, you must have 5 GCSEs at grade C or above including English Language or an NVQ Level 3 in a relevant subject. If you do not have these but have vast experience in customer service/admin roles we would also like to hear from you.

When writing your supporting information, please refer to the Person Specification and include specific examples of times where you have demonstrated the skills required for this role.

You will commence your role on a paid training contract and upon successful completion of your training, you will be issued a permanent contract.

The training programme is 12 weeks in length and consists of…