Healthcare Assistant; HCA)

Main Duties of the Job

• Provide high-quality, compassionate care and assistance with daily living activities (e.g., personal care, nutrition, hygiene).
• Provide enhanced support to patients as directed by the Nurse in Charge
• Build therapeutic, trust-based relationships with patients who have experienced significant trauma.
• Work under the supervision of a Registered Nurse to implement and review patient care plans.
• Use de-escalation and safe physical intervention techniques where required to maintain safety.
• Escort and support patients during appointments, community access, and therapeutic activities.
• Maintain accurate, timely clinical documentation (e.g., vital signs, food and fluid charts, incident reports).
• Promote infection control, safeguarding, and health and safety standards across the ward.
• Contribute to structured therapeutic programmes and group activities.
• Always uphold professional boundaries, patient dignity, and confidentiality.

About Queensway Hospital

Queensway Hospital, based in Rotherham, is part of the Ellern Mede Group, a leading provider of specialist mental health services. Our wards deliver bespoke complex care packages for adults with enduring and comorbid conditions such as personality disorder, disordered eating , autism spectrum disorder, and trauma-related presentations. Our care model combines relational security, trauma-informed practice, and psychological formulation to achieve meaningful progress toward recovery and community reintegration.

We work closely with NHS commissioners, local authorities, and multi-disciplinary professionals to provide individually tailored, safe, and structured therapeutic environments.

Essential

• GCSE (or equivalent) in English and Math
• Experience working in a healthcare, social care, or education settin
• Basic understanding of mental health and safeguarding principle
• Compassionate, patient, and resilient; able to maintain professional boundaries
• Willingness to work shifts (days, nights, weekends) as part of a 24-hour services

Desirable

• Studying toward or holding a qualification in Health and Social care
• Experience supporting individuals with mental health needs, learning disabilities, or autism
• Awareness of trauma-informed or autism-informed practice
• Reflective and committed to professional development
• Full UK driving licence

Queensway Hospital, part of the specialist Ellern Mede Group, is seeking compassionate and resilient Healthcare Assistants to join our growing multidisciplinary team. We provide high-quality, trauma-informed inpatient care for adults with complex and acute mental health needs who often cannot be effectively supported in traditional hospital environments.

As a Healthcare Assistant, you will work as part of a skilled, person-centred clinical team supporting individuals with significant emotional, behavioural, and relational needs. This role is both challenging and highly rewarding, offering the opportunity to make a tangible difference in the recovery and stability of our patients.

You will receive full induction and ongoing training in autism-informed care, trauma-informed approaches, Prevention and Management of Violence and Aggression, and other essential skills to ensure you can deliver safe, effective, and compassionate care.