Learning Resource Coordinator - RC

Learning Resource Coordinator – RC

Location:

Rotherham Campus, Rotherham
Salary: £24,930 (£10,259.65 pro‑ra) a year + benefits
Vacancy Type:
Permanent, Part time (18.5 hours each week), term time only (36 weeks worked)
Closing Date: 27th July 2026

In 2026, our libraries and study zones are vibrant, tech‑enabled hubs designed for modern education. The Learning Resource Coordinator will serve as the Frontline Facilitator and the primary student‑facing link within the Digital Innovation & AI department, providing high‑quality, at‑the‑point‑of‑need assistance within our campus libraries and digital study zones.

• Direct Learner Support:
  Provide immediate, friendly assistance to students accessing and utilising both physical library books and digital resources.
• Digital Access Facilitation:
  Act as the first point of contact for student queries regarding VLE navigation, e‑book platforms, and college‑wide software logins.
• Assistive Technology Guidance:
  Help learners access and use assistive digital tools and software, ensuring our spaces remain inclusive and accessible.
• Study Skills
  
  Coaching:
  
  Empower student independence by coaching learners on effective study habits, time management, and digital organisation.
• Literacy & Workshop Support:
  Assist the Lead in delivering information and digital literacy sessions, helping students evaluate sources and use digital tools ethically.
• Resource & Hardware Circulation:
  Manage the daily check‑in and check‑out of physical materials and mobile hardware such as laptops and tablets, ensuring assets are functionally ready for student use.
• Environment Stewardship:
  Monitor and manage the study zones to maintain clean, productive, and professional spaces conducive to quiet, focused study.
• Digital First Aid & Escalation:
  Spot when a student is struggling with a technical barrier or a literacy gap, providing immediate support or escalating systemic issues to the Digital Learning Manager.

• Empower Student Independence:
  Measurably increase student confidence in using digital and physical resources autonomously.
• Maximise Resource Usage:
  Drive the adoption of e‑books and digital platforms through proactive floor‑walking and direct student engagement.
• Operational Readiness:
  Maintain a stellar standard of frontline customer service, ensuring every student interaction is positive, professional, and solution‑focused.

The primary challenge of this 2026 role is the sheer volume and diversity of student needs during peak term‑time periods. You must be able to switch gears instantly, moving from a physical book lookup to troubleshooting a complex VLE login or explaining the ethical boundaries of an AI research tool. Additionally, you will navigate the balance of keeping the study environment quiet and professional while encouraging collaborative, digital work.

• Be patient, calm, and tech‑savvy, thriving in a fast‑paced, student‑centric environment.
• Have experience working in a customer‑facing, library, or educational role with a natural ability to welcome and engage a diverse group of people.
• Be comfortable navigating standard digital suites (Microsoft 365, Google Workspace), Virtual Learning Environments (VLE), and basic hardware/mobile devices.
• Possess empathy and communication skills needed to patiently guide students through technical hurdles rather than just solving the issue for them.
• Hold a Level 2 (or equivalent) qualification in English and Maths, or be willing to undertake.
• Hold a Level 3 qualification in a relevant field (e.g., Information Science, Education, or IT) or be willing to undertake as part of the role.
• Have an inclusive mindset with an understanding of or interest in assistive technologies that support SEND or neurodivergent learners.