Data & IT Support Officer

Data & IT Support Officer

Location: Rotherham Hospice

Salary: £25,331 - £30,960 per annum

Hours of Work: 37.5 hours per week, Monday - Friday 9 am - 5 pm

Contract type: Permanent

Closing date: 14th August 2026

To support the organisation's effective use of data, systems and technology by maintaining accurate data records, producing reports and insights, and providing first-line IT support to colleagues. The role will spend approximately 60% of its time supporting data management activities and 40% providing IT support and system administration.

• Maintain accurate records across organisational databases and systems.
• Perform regular data cleansing, validation and quality assurance checks.
• Produce routine reports, dashboards and performance information.
• Support departments with data extraction and analysis requests.
• Develop and maintain data collection processes and procedures.
• Ensure compliance with GDPR and organisational data governance requirements.
• Identify trends, anomalies and opportunities for service improvement through data analysis.
• Support audits and regulatory reporting requirements.
• Assist with the development and maintenance of KPI reporting.
• Create and update system documentation and user guides.

• Provide first-line support for hardware, software and user issues.
• Set up new users, devices, accounts and permissions.
• Troubleshoot common IT problems and escalates complex issues where required.
• Assist with the management of printers, telephones, mobile devices and peripherals.
• Support Microsoft 365 applications and user administration.
• Maintain IT asset registers and equipment inventories.
• Assist with software updates and system testing.
• Support meeting room technology and video conferencing systems.
• Liaise with external IT support providers and vendors.
• Promote cyber security awareness and good IT practices.

• Experience working with databases, spreadsheets and data management systems.
• Strong Microsoft Excel skills.
• Experience producing reports and analysing data.
• Good troubleshooting and problem-solving abilities.
• Excellent organisational and administrative skills.
• Ability to communicate technical information to non-technical users.
• Understanding of data protection and confidentiality requirements.
• Customer-focused approach.

• Experience of CRM systems. (Beacon)
• Experience of Power BI or dashboard reporting tools.
• Experience of Microsoft 365 administration.
• Experience working within healthcare, charity or hospice environments.
• Knowledge of cyber security principles.
• Knowledge of TPP Systmone