HR Technical Support Officer

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Basis Full time

Job profile for HR Technical Support Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary £28,598 - £31,022 (Pay award pending) Contractual hours 37 Basis Full time Region Rotherham Job category/type Human Resources Date posted 12/08/2026 Job reference REQ
23761 Attachments Job profile Band

F.docx Job profile About the Role of HR Technical Support Officer.docx Benefits Package.doc

Directorate:
Corporate Services

Temporary Fixed Term (15 Months), Full time, 37 hours per week

Do you have a passion for helping customers, collaborating with colleagues and utilising systems expertise to continually improve HR and Payroll processes to deliver outstanding customer outcomes?

We are pleased to offer a great opportunity as a HR Technical Support Officer as part of the HR Technical Support and Management Information team within the HR Service Centre.

The HR Service Centre delivers payroll, and related services to Rotherham Council and to a range of external customers. It is a customer focused, fast moving and high-volume service, with around 20,000 salaries processed each month. Central to the effective delivery of the service is the HR and Payroll system and the successful applicant will help to maintain and develop the system and support its users (our customers).

The HR Service Centre currently operates a flexible working model which will include both home and office working on site at Riverside House in Rotherham. However, this could change at any time to meet changing business and service needs.

In this role you will be looking after our customers by providing technical second line system support, helping internal system users, assisting with the build and maintenance of system workflows and processes, undertake system housekeeping, complete batch data loads, develop and test system improvements and create and maintain control processes and associated documentation such as user guides, working instructions and FAQ’s.

If you thrive within a positive learning environment and team culture, canmanage a busy workload with minimal supervision, enjoy interaction with customers, and have a good working knowledge of GDPR and data security protocols we would love to hear from you.

When submitting your application,please remember togive example sin the ‘Skills and Experience’ sectionof how you meet the essential shortlisting criteria listed on the firstpage of the Job& Person Profile.

Please refer to the Job Profile and supporting document to learn more about this career opportunity.

For further details or to arrange an informal discussion, please contact Chris Mellor, Senior Customer Experience & Quality Specialist on or C .

In-person interviews for shortlisted candidates will take place on site at Riverside House in Rotherham week commencing 21 and 28 September.

The…