Senior IT Technician - Projects

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An opportunity has arisen for a person with excellent IT and AV skills to join the University of Sheffield Advanced Manufacturing Research Centre (AMRC) IT Team on a fixed term, full time basis (5 days a week/35 hours). This is a great opportunity for anyone looking for an interesting next step in their IT career, working across all 3 IT support lines within large, complex projects.

As Senior IT Technician
- Projects, you will be embedded within the AMRC team. You will provide specialist day-to-day support to specific projects / facilities and will become a focal point for project staff and external partners. You will coordinate with the wider IT team in order to support the projects PCs, printers, laptops, networks, data storage, servers, and AV equipment - as well as software and licences.

You will provide technical expertise and guidance to your projects proposing and implementing improvements to project IT systems as required to ensure a continual high quality IT service.

• Act as lead IT technician for your assigned projects, coordinating additional IT team resources as appropriate / as required in agreement with IT Management.
• Provide advice and guidance on a range of technical issues across the project's activities.
• Take responsibility for providing a comprehensive, enthusiastic and high quality IT Support service to project staff, external stakeholders, associated facilities and IT equipment.
• Be a point of escalation for all IT matters within your specific projects.
• Write and maintain standard operating procedures for project IT activities, to ensure appropriate resources from the wider IT team can cover your role efficiently as required.
• Work with information security / assurance colleagues to understand and adhere to policy and processes related to projects and facilities - particularly related to technical change.
• Install, configure and support a range of standard and specialised IT and AV hardware and software - especially with regards to their specific implementations on your projects.
• Support the wider IT team with business as usual IT activities as project commitments allow.
• Under the leadership of IT Management, lead the development and implementation of significant technical infrastructure that underpins the IT Strategy.
• Responsible for creating templates and scheduling weekly security reports for dissemination to the security team and supporting any internal investigations.
• In collaboration with IT Management, pipeline new system requests, coordinating university and IT resources, vendors and engineers for efficient project delivery, providing realistic timescaled and detailed work breakdown plans with the support of the wider team.
• Input into other projects as appropriate, ensuring technical considerations are managed appropriately throughout.
• Identify opportunities for improvements to IT systems and processes, raising with IT Management as appropriate, otherwise resolving and improving.
• Champion the University of Sheffield IT Code of Practice / Code of Connection.
• Carry out other duties, commensurate with the grade and remit of the post

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Have a good honours degree in Computer Science or Information Systems, or demonstrable equivalent experience in IT roles.

Extensive experience of providing effective and efficient IT Support

Ability to manage own workload with regards to major projects.

Experience working…