Service Manager; Maternity Cover

About Target Housing

For over 30 years, Target Housing has been a leading provider of accommodation-based support and care services across South Yorkshire and The Humber. We support people with complex needs and multiple disadvantage to live fulfilling, independent lives and make positive, informed choices. We are committed to delivering high‑quality, person‑centred services that promote dignity, recovery, and inclusion.

• Be the main point of contact for the service, the people it supports, staff and stakeholders.
• Continually monitor the service provided to ensure it meets the agreed standards and leads to continuous improvement.
• Supervise the Team Leaders and take overall responsibility for the supervision of project staff, ensuring this is completed in keeping with policies and procedures and good practice.
• Coach staff to maximise performance within the project and facilitate group reflective practice.
• Work as part of a multi‑disciplinary team, supporting the development of case formulations in order to support and guide the team with the most complex cases.
• Work creatively with colleagues and people using the service through consultative and participatory activities to develop and expand our model of delivery across the organisation and reduce inequality and disadvantage.
• Plan, design, communicate and deliver a range of suitable activities that meet the needs and aspirations of the people using the service.
• Promote the service to a wide and relevant audience including commissioners and external stakeholders.
• Be a strong role model within the organisation, always displaying the companies’ values whilst also continually working on personal development, keeping abreast of developing better practice.
• Investigate and strive to resolve any complaints to identify and implement continuous service improvement.
• Recruit and appraise staff and develop their capacity to work successfully, championing staff wellbeing and resilience.
• Manage the performance of the team so that it provides consistent support and achieves targets and the standards expected.
• Monitor expenditure compared to budget, take action to ensure the service remains within targets set and in turn, ensure the service is able to continue to support the people in service.
• Ensure regular risk assessments and risk reviews of the service and its activities including those relating to the people the service supports. Devise and implement actions to mitigate risk to ensure the health and safety of those using the service, staff and visitors.
• Ensure that all records (relating to people supported, staff, service specific plans) are accurate, kept up to date and are shared with and committed to relevant others where appropriate.
• Ensure that all monitoring and data returns are completed accurately and returned on time, and that appropriate data capture systems are in place and up‑to‑date.
• Produce regular, high‑quality reports for internal and external bodies so that project performance is reported accurately and on time.
• Keep up‑to‑date with any relevant health and safety developments, changes in legislation or good practice.
• Attend as required, meetings, conferences, seminars, training etc. on behalf of Target Housing. Facilitate continual professional development through intensive training programs.
• Oversee the support to people to ensure that staff are taking a personalised approach to their individual needs.
• Develop and implement a strategy to ensure people’s involvement and participation and develop appropriate systems to monitor this.
• Develop Quality Assurance systems as requested and required. Help in the monitoring and management of quality assurance in the delivery of all of our services.
• Build links with external organisations, to maintain constructive working relationships to ensure that not only a persons needs are met but that they are done so in keeping with their aspirations, wishes and preferences.
• Perform other duties as required to further the aims of Target Housing.
• Adhere to and Implement Target Housing policies and procedures. Monitor practice to ensure effective implementation and compliance. Contribute to the…