Quality Assurance Officer

We are delighted to offer an exciting opportunity for a highly organised and proactive Quality Assurance Officer to join Touchstar Technologies Limited. This is a key role for someone who is passionate about quality, compliance, and continuous improvement, and who wants to make a visible impact across the business. As Quality Assurance Officer, you will take ownership of the companys integrated management systems, compliance frameworks, quality standards, and certification requirements.

This is a fantastic opportunity to join a growing organisation and play a central role in ensuring the business operates to consistently high and measurable standards. You will act as the central owner of all business accreditations, certifications, policies, audit readiness, procedural controls, and compliance obligations, helping to strengthen operational maturity, customer confidence, and long-term growth. If you are looking for a role where you can influence change, drive improvement, and contribute to the success of a forward-thinking business, this could be the ideal next step for you.

Core Responsibilities
1. Quality Management System Ownership Own and manage the companys Integrated Management System (IMS) Maintain and continuously improve all documented processes, procedures, policies, and operational controls Ensure operational adherence to company standards across all departments Develop measurable quality objectives and KPI reporting frameworks Maintain document control processes across the organisation Ensure version control and audit traceability of all controlled documents 2.

ISO & Accreditation Management Full ownership and management responsibility for all company certifications and accreditations, including but not limited to: ISO 9001 ISO 14001 ISO 27001 ISO 45001 Cyber Essentials Plus NSI Gold BAFE Safe Contractor Construction line Achilles or future industry schemes Any future compliance frameworks required by customers or regulators

Responsibilities include:

Surveillance audits Recertification audits Corrective actions Non-conformance management Internal audit scheduling External auditor liaison Management review preparation Continuous improvement programmes Certification renewals Compliance reporting to leadership
3. Internal Audit & Compliance Control Design and implement a company-wide internal audit programme Audit operational compliance across all divisions Ensure departmental adherence to: documented procedures, contractual obligations, quality standards, health & safety requirements, information security controls, environmental standards, and customer commitments Produce formal audit reports with: findings, risk ratings, corrective actions, owners, and target completion dates Monitor completion and effectiveness of corrective actions
4. Operational Process Improvement Identify operational inefficiencies, inconsistencies, and process failures Work with department heads to improve: process control, accountability, operational consistency, and service delivery quality Assist in standardising workflows across divisions Support the transition from reactive operational management to structured scalable processes
5. Risk, Governance & Regulatory Compliance Support the companys governance and risk management framework Maintain risk registers relating to: compliance, operational quality, health & safety, cybersecurity, supplier risk, and business continuity Ensure regulatory compliance obligations are maintained and evidenced Support GDPR and information governance controls alongside relevant departments Ensure audit evidence is maintained and retrievable
6. Supplier & Subcontractor Quality Assurance Assist with supplier qualification and compliance reviews Monitor subcontractor compliance requirements Ensure external providers meet required operational and certification standards Maintain approved supplier records and compliance evidence
7. Customer & Contractual Compliance Support customer audit requirements Ensure customer contractual compliance obligations are documented and controlled Assist operational teams in ensuring contractual processes align with company certifications and standards Support major customer onboarding from a compliance and assurance perspective
8. Management Reporting Provide regular reporting to senior leadership covering:
Audit outcomes Non-conformances Certification status Corrective action progress Compliance risks KPI trends Continuous improvement activities Operational quality performance Key Deliverables The QAO will be expected to:
Maintain all certifications without major non-conformance Improve audit readiness across the business Reduce operational inconsistency Improve process adherence Increase organisational accountability Strengthen governance and compliance maturity Support scalable business growth through operational discipline Skills & Experience Required Essential Strong experience managing ISO management systems Experience leading external certification audits…