Wellbeing Coordinator

About the role

The role is based in Rotherham and supports the Tenancy Enforcement and Communities teams. You will provide administrative support for Housing Management and Tenancy Enforcement, giving advice and information to customers by phone and email and ensuring high-quality service.

• Maintain and update IT systems and tenancy records.
• Log and investigate complaints from customers.
• Provide administrative support across internal departments to deliver high-quality customer service.
• Collaborate with other teams as required.

• Strong administration background.
• Excellent customer service skills.
• Can-do attitude with ability to work under pressure and unsupervised.
• Strong teamwork, empathy and proactive problem-solving skills.
• English language proficiency.

Enhanced DBS check is mandatory for this position.

We are committed to supporting individuals who have experienced trauma, practising empathy, respect, and trauma-informed language, and providing choice and autonomy.

• Competitive salary with annual review.
• Pension with matched contributions up to 7%.
• Annual leave up to 35 days, with option to buy or sell leave.
• Cashback plan for healthcare costs up to £500 saving per year.
• Bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including discounts from shops, cinemas, and more.

We are an equal opportunity employer. We offer guaranteed interviews to candidates who are disabled, neurodivergent, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are proud to be a Disability Confident Level 2 Employer and support the Armed Forces Covenant.