Business Process Lead – Lead to Cash

Steinweg is a well-established name in the Port of Rotterdam. Since 1847, we have been handling our customers’ goods and providing professional, safe and reliable logistics services. In Rotterdam, we operate nine terminals covering an area equivalent to 250 football pitches. Our operations also extend far beyond Rotterdam, with more than 135 locations in over 60 countries worldwide. Our goal is to provide our customers with the highest level of service and quality in a sustainable way.

With more than 6,200 colleagues worldwide, we work towards this goal every day.

As part of our ongoing Digital Transformation program, we are implementing SAP S/4

HANA. We are looking for a Business Process Lead to oversee sales agreement establishment, quoting, order management and settlement.

In this role, you will take end-to-end responsibility for shaping and driving business processes within this domain, in close alignment with the Global Process Owner. You will bring practical experience from the logistics service provider industry to the design and improvement of our processes. Working closely with business teams, Steinweg Functional Consultants, IT teams and our implementation partner, you will translate business needs into scalable solutions, validate solution fit and business readiness, and drive continuous improvement based on data and feedback.

The domain covers the entire process, from preparing quotes and establishing sales agreements to recording customer service requirements and coordinating the activities required from service delivery units, such as warehousing and transport. It concludes with customer service validating and approving the settlement of completed work, which forms the basis for invoicing.

• Define, improve and document global processes for quoting, sales agreement establishment, order intake, order management and settlement, in alignment with Global Process Owners and business teams.
• Design how customer service translates customer requirements and agreements into orders that clearly define the work required from service delivery units.
• Define how customer service validates execution information, including work performed and labour and equipment used, against the agreement, and approves settlement as the basis for invoicing.
• Lead as-is and to-be analyses and fit-gap assessments, translating identified gaps into process improvements and solution requirements while balancing global standardisation with local business needs.
• Work with commercial teams, customer service, operational representatives and Finance to align the handovers between agreements, orders, execution, settlement and invoicing.
• Collaborate with business teams, Steinweg Functional Consultants, IT teams and the implementation partner to translate agreed process designs into clear solution requirements, review proposed solutions and ensure they support the agreed processes.
• Represent the business during solution validation, SIT/UAT and business acceptance, ensuring solutions support the end-to-end process and are ready for operational use.
• Support process adoption through stakeholder engagement, training materials and training for end users and super users.
• Use data and feedback from teams to identify improvement opportunities, refine process designs and solution requirements, improve data accuracy, and ensure compliance with company policies and local legal requirements.
• Practical experience in a logistics service provider environment, with a strong understanding of how logistics services are agreed, ordered and delivered.
• Experience in commercial activities, quoting and sales agreement establishment, or in customer service and order management. Strong experience in either area is sufficient; experience across both is an…