Service Management Specialist

This is a great opportunity to join an organisation going through development and change, where you can make a real difference to how international services are delivered.

You will work closely with different departments, stakeholders and teams across multiple countries, acting as the link between the business and its international operations.

The role offers a combination of coordination, problem-solving and hands-on service management. You will help put structure in place, resolve operational challenges and ensure improvements are successfully introduced and maintained.

Based in the Netherlands, you will play an important role in coordinating and improving services delivered by international teams and external partners across India and Poland. You will help ensure that services run smoothly, meet expectations and are delivered to a consistently high standard.

Your main responsibilities will include:

• International Service Delivery: Act as the main point of contact for teams in Poland and external partners in India, ensuring good communication, collaboration and service performance.

• Service Performance Management: Monitor service levels, KPIs and SLAs, keeping track of quality, deadlines and overall performance while identifying areas for improvement.

• Transitions & Knowledge Transfer: Coordinate the transfer of work and knowledge between teams, ensuring smooth transitions and minimal disruption to day-to-day operations.

• Supplier & Stakeholder Management: Build relationships with internal teams and external suppliers, manage agreements and ensure everyone is working towards shared expectations.

• Process Improvement: Identify opportunities to improve existing processes, introduce more efficient ways of working and help create consistency across different teams and locations.

• Experience in Service Delivery, Service Management or Outsourcing
  , ideally working with international teams or external service providers.

• Understanding of SLAs, KPIs and performance management
  , with the ability to monitor results and identify improvements.

• Experience coordinating transitions, knowledge transfers or changes to service delivery
  .

• Strong communication and relationship-building skills, with the ability to work with different teams and stakeholders.

• Experience working in a changing environment, balancing day-to-day responsibilities with longer-term improvements.

• A proactive and hands-on approach, with the ability to take ownership and resolve problems.

• Comfortable working in an international environment and communicating in English & Dutch.