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Customer Service Rep Bilingual

Customer Service Representative

Job in 3090, Rotterdam, South Holland, Netherlands
Listing for: JPGray - Netherlands
Full Time position
Listed on 2026-02-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 40000 - 60000 EUR Yearly EUR 40000.00 60000.00 YEAR
Job Description & How to Apply Below

Currently I am looking for an Customer Service Representative in the area of Rotterdam! The position is within an international company in the Chemical sector! Please continue reading if interested!

Role: Customer Service Representative

Location: Rotterdam

Contract: 9 months (extension possible)

Hours: 38.75 per week

Industry: Chemical

Position:

This company is one of the world's leading providers of advanced material solutions shaping a better and more sustainable future. As a Customer Service Representative, you'll play a crucial role in ensuring their customers have seamless, positive interactions with the company.

Responsibilities:

  • Order Management:
    Process and confirm orders in our ERP system.
  • Export Documentation:
    Handle proformas, invoices, and shipping documents accurately.
  • Logistics Coordination:
    Plan shipments, liaise with warehouse and shipping agents.
  • Collaboration:

    Work closely with Sales, Marketing, and technical teams.
  • Problem-Solving:
    Resolve customer concerns and enhance satisfaction.
  • Continuous Improvement:
    Contribute to process excellence.

    • You have/are:

  • Excellent communication skills in English, both spoken and written. (Knowledge of Dutch, German, French, or Norwegian is a plus!)
  • Previous experience in customer service is a plus, but a service-minded, co-operative approach is essential.
  • A structured, organized work style with the ability to prioritize effectively.
  • Team-player mindset with the confidence to work independently.
  • Strong interpersonal skills with a proactive, customer-focused attitude.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with Incoterms 2020 and international payment terms.

    • Interested?

    If you are interested in hearing more about the company and would like to have some more information, please apply! For questions related to this opportunity, you can contact j.bakker.

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