Customer Service Specialist

Customer Service Specialist

Location:
Rotterdam

Full time

This role offers an exciting opportunity for an experienced Customer Service Specialist to play a key role within a domestic and/or export order fulfilment environment. You will be responsible for delivering outstanding customer service to a defined customer portfolio while acting as a subject matter expert within the Customer Service function.

As an Account Specialist II, you will work at the heart of the supply chain, collaborating closely with Planning, Sales, Business, Supply Chain, and Finance to ensure seamless order execution, accurate invoicing, and a consistently high customer experience.

In this position, you will manage the full order lifecycle, from order receipt through to delivery and invoicing. You will be a first-line escalation point for operational and customer-related challenges and will support, mentor, and train junior Account Specialists.

Beyond day-to-day execution, you will contribute to continuous improvement initiatives and interdepartmental projects, building deep knowledge of products, manufacturing processes, and transportation procedures.

• Deliver a consistently high level of customer service, handling customer requests in a timely, professional, and value‑driven manner
• Manage order fulfilment activities, including order processing, product availability checks, logistics coordination, delivery follow‑up, and accurate invoicing
• Act as the primary interface between customers and internal stakeholders such as Planning, Sales, Supply Chain, Business, and Finance
• Serve as Subject Matter Expert (SME) and provide first‑line support to Level I and Level II Account Specialists
• Act as a reliable back‑up across businesses within the group and as a natural go‑to person for operational issues
• Participate in supply chain and cross‑functional projects to support operational excellence
• Identify opportunities to improve processes within Customer Service and actively contribute ideas for implementation
• Support team development by sharing knowledge and acting as a trainer for new Account Specialists
• Build and maintain strong relationships with key internal and external stakeholders to ensure targets and KPIs are met
• Ensure compliance with company policies, procedures, and governance standards
• Maintain accurate Customer Master Data in SAP in close cooperation with the Master Data team

• You bring a strong customer focus and a proactive, solution‑oriented mindset
• You are confident operating in a complex, fast‑paced supply chain environment
• You are seen as a trusted expert and problem‑solver by peers and stakeholders
• You communicate clearly and professionally across multiple functions
• You are comfortable mentoring others and sharing expertise

• College degree preferred, or equivalent relevant experience
• Strong IT capabilities, including SAP and Microsoft Office

• Minimum 3‑4 years of experience in Customer Service and/or Supply Chain

• Fluent in written and spoken English
• An additional language relevant to the country or region of responsibility is preferred