Customer Success | Internship | scale

Job description

Are you ready to kickstart your career with a fast-growing company that's revolutionizing the merchandise industry? Join our dynamic team at Monday Merch and embark on an exciting journey where you'll learn, grow, and make a real impact 🚀

About Monday Merch:

Monday Merch is a leading merchandising company dedicated to delivering high-quality, customizable merchandise solutions. With our innovative approach and commitment to excellence, we're expanding our global presence and setting new standards in the industry.

The Internship:

As a Customer Success Intern at Monday Merch, you’ll support our team in managing merch projects for global brands like Google, Uber, or Netflix. You’ll help coordinate between our clients and internal teams, making sure every project runs smoothly from order to delivery. It’s a hands‑on internship where communication, organization, and a good dose of initiative make all the difference in a fast‑growing, international environment.

Key Responsibilities:

• Support client communication: Assist with updates, order confirmations, and sharing information throughout production and delivery.

• Keep projects moving: Monitor timelines, follow up with Production, Purchasing, and Logistics, and help ensure everything arrives on time and exactly as ordered.

This internship is for you if you

• Enjoy discovering how things work and making them better

• Take ownership and come back with ideas, options, and solutions

• Communicate clearly and structure your thoughts well

• Thrive in a fast‑paced environment with evolving priorities

• Have a hands‑on, proactive mentality

• Like working with young, driven and talented people

• Enjoy being at our beautiful office in the city centre of Rotterdam daily (no WFH)

What we offer

Why Monday Merch?

• Rapid growth opportunities in a fast‑paced scale‑up.

• Work from our beautiful office in the city centre of Rotterdam.

• Yearly Company Workation.

• Work with great tools (including a brand new Mac Book) and bright, hard‑working people.

• Ranked in the Linked In Top 10 Startups of The Netherlands in 2025.

Apply now and start in January/February 2026!

• Passion for project management, customer service, or related fields (e.g., HR, Event Management). Prior experience not required, eagerness to learn and being a quick learner is more important.
• Enthusiastic and personable communicator, whether on the phone or via email.
• Highly organized and able to work in a structured manner (this is crucial!).
• Currently pursuing or recently completed a university-level education (field of study not specific).
• Fluent in English; proficiency in additional languages such as Dutch, German, or French is a big plus.
• You are available for at least 6 months (min. 5 months).