Customer Service Consultant - Control Tower

Looking for a chance to work in a dynamic Control Tower environment, managing tailor‑made logistics solutions for key customers in a global leader in container logistics? If you enjoy working with customers, suppliers, vendors, internal stakeholders and global Maersk teams across different countries, then this role is for you.

When you join our team, you will play an important role in delivering a strong customer experience while ensuring smooth end‑to‑end shipment execution, proactive coordination and reliable operational follow‑up. You will work closely with different stakeholders across Ocean, Intermodal, Customs, Warehousing, Finance, Commercial and global operations teams, giving you strong exposure to end‑to‑end supply chain execution and the opportunity to further develop your logistics, customer experience and stakeholder management skills.

• Take ownership of the shipment life cycle, coordinate with internal and external stakeholders, follow up on operational milestones and contribute to a strong customer experience.
• Manage daily shipment execution and ensure operational follow‑up across the full shipment life cycle.
• Monitor customer requirements, service levels, milestones and agreed processes.
• Coordinate with customers, vendors, carriers, terminals, inland teams, customs, finance and other Maersk teams.
• Take ownership of customer issues, operational exceptions and shipment‑related escalations.
• Identify root causes when service expectations are not met and support corrective actions.
• Build strong working relationships with customers and internal stakeholders.
• Support accurate and timely communication towards customers and internal teams.
• Follow agreed SOPs, IOPs and customer‑specific processes.
• Contribute to performance improvement, process standardization and smarter ways of working.
• Support digital ways of working and encourage the use of available Maersk tools and platforms.
• Provide input on service risks, operational challenges and improvement opportunities.
• Work closely with the team to ensure proper backup, knowledge sharing and business continuity.

• Strong planning and coordination skills, and the ability to manage several topics at the same time without losing the bigger picture.
• Experience in customer service, logistics, freight forwarding or supply chain operations.
• Understanding of end‑to‑end shipment execution and customer‑facing logistics processes.
• Ability to take ownership and follow through until topics are properly closed.
• Clear and professional communication with customers and stakeholders.
• A proactive mindset and ability to identify risks before they become bigger issues.
• Enjoy improving existing processes and finding more efficient ways of working.
• Comfortable working in a matrix organization with different teams and countries.
• Strong team player while also able to work independently.
• Proficient in English, both speaking and writing.
• Additional language skills are a plus, depending on the customer scope.

You are someone who does not only process shipments, but also understands the impact behind them. You stay close to the customer, keep control of the details and communicate clearly when something needs attention. You bring discipline, ownership and teamwork into daily operations, and you help the team deliver a consistent and professional customer experience.

Maersk is a diverse and inclusive workplace and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

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