Sales Support Specialist UPS

At ABB, we help industries run leaner and cleaner — and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Specialist

At ABB, we help industries operate more efficiently and sustainably — and every one of us contributes to that.

Within our UPS business (Uninterruptible Power Supply), you ensure that customers can rely on a stable and continuous power supply — essential for data centers, industry, utilities, and rail.

You will have the opportunity to take ownership, work in a close-knit team, and directly contribute to customer satisfaction and operational performance.

Join ABB and help keep the world running.

At ABB, we are driven by care, courage, curiosity & collaboration
.

As a Sales Support Specialist – Customer Support
, you are the key link between the customer and the organization.

You ensure that customer inquiries, orders, and administrative processes run smoothly and accurately — from request to invoicing.

Together with Sales, Operations, and Supply Chain, you create a seamless customer experience.

In this role, you combine customer interaction, coordination, and administrative work within a technical environment.

• Coordinate and resolve customer inquiries in collaboration with internal teams
• Process and follow up on orders (quotations, planning, and invoicing)
• Ensure timely and accurate order handling
• Act as the main point of contact and escalation point for customers

• Proactively inform customers about the status of their requests
• Ensure a consistent and positive customer experience
• Align closely with Sales, Service, and Supply Chain

• Analyze forecasts and sales performance
• Prepare reports and share insights
• Contribute to continuous process improvement

You will join a compact and engaged team of 6 colleagues with a strong team spirit.

The culture is:

• Open and transparent
• Hands‑on and results‑driven
• Focused on collaboration and enjoyment

Your manager has a coaching and supportive leadership style, giving you the space to take ownership.

• MBO level 4 (vocational education), preferably in an administrative field
• 3–5 years of experience in customer support, sales support, or order management
• Strong administrative skills and attention to detail
• Technical affinity (experience in an industrial environment is a plus)
• Proactive and flexible mindset
• Good command of Dutch and English (minimum B2 level)
• French is a plus (for supporting Belgian customers)

• Location: Rotterdam Waalhaven
• Work model: Hybrid (3 days in the office / 2 days from home)
• Hours: 40 hours per week
• Team: 6 colleagues
• Role type: Replacement within a growing team

• Work for a technologically advanced market leader
• Direct impact on customer satisfaction and processes
• Dynamic and growing team
• Strong interaction with various internal stakeholders
• Career growth opportunities (e.g., toward Buyer or Team Lead roles)

• Competitive employment package
• Flexible and hybrid working environment
• International and technical work setting
• Opportunities for personal development and career growth
• Open, inclusive, and collaborative culture

ABB is a global technology leader with approximately 110,000 employees in more than 100 countries.

We develop solutions in electrification, automation, and digitalization — helping industries operate cleaner, smarter, and safer.

Diversity and inclusion are a fundamental part of who we are.

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Questions?
Xavier Lie‑A‑Tjam – Talent Partner

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit  to learn more about the impact of our solutions across the globe.