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CX Analytics Lead — Customer Insights; Logistics
Job in
3090, Rotterdam, South Holland, Netherlands
Listed on 2026-07-22
Listing for:
JPGray - Netherlands
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
JPGray - Netherlands is seeking a Customer Insights Specialist to design and scale the Customer Insights approach across the organisation. You will connect customer feedback, CRM data, and operational insights to identify what matters to customers and translate this into concrete improvements for Customer Service, Commercial, and Operations.
You will influence decision-making and help shape a more customer-centric organisation, while building dashboards and closed-loop processes to monitor
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