Customer Journey Specialist

Currently I am looking for a Customer Journey Specialist in the area of Rotterdam
! The position is within an international company in the Logistics Services sector. Please continue reading if interested!

Role: Customer Journey Specialist
Location: Rotterdam
Contract: 40 hours per week
Industry: Logistics Services

This role is focused on building and improving the commercial customer journey from the outside-in.

You will own and optimise how customers move from opportunity to order - translating customer needs into better commercial processes and real business impact.

You will join a growing Customer Excellence team that is evolving from project-based work into a fully established department. This means a lot of ownership, visibility, and the opportunity to shape how customer-centric working is embedded in the organisation.

• Own and improve the end-to-end customer journey (focus: Opportunity to Order)
• Translate customer needs and behaviour into concrete improvements in commercial processes
• Identify friction in the customer journey and drive solutions across teams
• Work closely with Commercial, Operations and Customer Service
• Facilitate workshops and align stakeholders without direct hierarchy
• Contribute to major improvements such as CRM selection and implementation
• Ensure customer thinking is embedded in decision making and execution

• 5+ years of experience in Customer Journey, CX or Service Design
• Strong experience within a B2B environment (must-have)
• Experience with commercial processes (sales, quoting, onboarding)
• Strong stakeholder management skills
• Able to combine customer empathy with data and process improvement
• Hands‑on mindset with the ability to build in an evolving environment

• Salary between €5,100 - €7,100 (excluding 13th month)
• 13th month
• 30 vacation days + holiday allowance
• Healthcare contribution
• Pension scheme
• Annual salary increases
• €200 sports allowance
• A key role in building a Customer Excellence team

If you are interested in hearing more about the company and would like additional information, please apply!
For questions related to this opportunity, you can contact j.bakker