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Customer Experience & Quality Lead (ISO/Compliance
Job in
3090, Rotterdam, South Holland, Netherlands
Listed on 2026-08-02
Listing for:
Rotterdamse Mobiliteit Centrale RMC BV
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Rotterdamse Mobiliteit Centrale RMC BV zoekt een Coördinator Customer Experience, Quality & Compliance die de kwaliteit en klanttevredenheid binnen de organisatie borgt. Je vertaalt contractuele afspraken en KPI's naar uitvoerbare processen en werkt nauw samen met operatie, klantenservice en ICT/Data.
Je bent verantwoordelijk voor audits, datap Gedreven verbeteringen en de PDCA-cyclus met als doel structurele prestatieverbetering en compliance.
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