Customer Service Representative | German

Customer Service Representative | German Rotterdam, reference  Job description

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
• Build and maintain strong relationships with internal teams and external partners, working closely with sales
• Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
• Review and improve existing processes by identifying gaps and suggesting more efficient solutions
• Use vendor portals effectively to support daily operations
• Provide partners with product information and practical solutions to their queries
• Support internal departments such as accounts receivable and marketing
• Maintain a high level of service for both internal and external customers
• Assist B2B and B2C colleagues when needed

• Higher professional education or equivalent experience
• Good command of English and German
• Experience with in a similar customer care position
• SAP system is preffered

• Market relevant compensation package
• Full time – 40 hours / week
• Travel costs up to 250 Euros / month
• A salary between €3.200 - €3.500 (Depending on experience)

Salary from: €3200,-

Salary to: €3500,-

Rotterdam

Our client is an international company based in Rotterdam. You will be working in a professional, international environment with people who can also offer you the help and support you need along the way to reach your potential.